Village Customer Specialist
Join our team at to make a positive impact on the lives of our residents by providing exceptional care in a warm and caring environment.
Are you a warm, driven communicator with a passion for helping people make life-changing decisions? We're looking for a Village Customer Specialist based in Christchurch to support the sales journey across our vibrant retirement villages and care homes.
In this key role, you’ll be the first point of contact for prospective residents and their families—building trust, providing personalised tours, and guiding them through the process of choosing their new home. With a strong focus on relationship-building and customer care, you’ll help ensure each person feels welcomed, informed, and supported from first enquiry to move-in day.
If you have a customer-first mindset, a talent for connecting with people, and experience in sales or hospitality, this is a fantastic opportunity to be part of a purpose-driven team making a real difference.
About Us:
Heritage Lifecare is one of the leading and largest aged care providers in New Zealand, and the largest dementia provider. We are a fast growing, dynamic organisation with 42 care homes and 20 villages from Whangarei to Invercargill, with an abundance of opportunity. We pride ourselves on being a caring community and have a supporting and nurturing culture; we are whānau.
About Our Role:
- Christchurch, the Garden City, blends heritage, nature, and innovation
- Permanent full-time (40 hours per week)
- Competitive salary
We have a fantastic opportunity for a Village Customer Village Specialist with exceptional organisation and sales skills to be responsible for assisting our Care Home and Village Manager with the operation of our Village, including the sale of Village Units and Apartments. You will have a positive can-do attitude, be well organised, and be great at working with people. You will play a pivotal role in supporting our Village residents, ensuring that our Village is vibrant, and helping prospective residents join our community.
Your Skills and Experience:
- Strong communication and interpersonal skills.
- Public speaking and presentation experience.
- Proven experience in sales and exceeding KPIs.
- Excellent organisation and multi-tasking abilities.
- A genuine love for helping people, with excellent customer service skills, and a friendly and positive attitude.
- Experience delivering to a quality standard.
What’s in it for you:
- Work for one of the most progressive aged care companies in New Zealand.
- Competitive pay scale based on skills & experience.
- Opportunities for professional development and advancement.
- Supportive and collaborative work environment.
- Make a meaningful difference in the lives of our residents.
Join Us:
Submit an online application today by selecting the ‘Apply’ link
Heritage Lifecare fosters an environment that celebrates diversity and inclusion. We uphold the principles of Te Tiriti o Waitangi.
Applications will be reviewed as they are received, and interviews may take place prior to the close date.
Applicants must have the legal right to work in New Zealand. Following NZ Immigration requirements, we must first consider candidates that already hold the right to work in NZ for this role. Therefore, we may be unable to support a visa application for this role.