Head of Operational Efficiency
Become our Head of Operational Enhancement and Efficiency
Location: Nationwide, New Zealand
Type: Full-Time, Permanent
Reports to: Chief Operating Officer
Are you a transformational leader with a passion for making systems smarter, services smoother, and lives better? Do you thrive in the space where innovation meets compassion? If you're nodding yes, we want to meet you!
We're looking for a visionary operations expert to lead our mission of delivering outstanding, efficient, and culturally responsive aged care across New Zealand. This is your opportunity to reshape the aged care experience — not just for residents and their whānau, but for the teams who care for them every day.
About the Role
As our Head of Operational Enhancement and Efficiency, you will:
✅ Champion continuous improvement across clinical, residential, and community services
✅ Drive operational excellence using Lean, Six Sigma, and data-led innovation
✅ Lead strategic initiatives that align with our purpose and elevate our care model
✅ Embed a culture of efficiency, co-design, and tangata whenua engagement
✅ Inspire a high-performing, change-embracing workforce
This is not a back-office job. It’s front-line transformation — working alongside dedicated care teams, engaging with Māori and Pacific communities, and steering the organisation towards excellence and equity.
What You’ll Bring
- A tertiary qualification in Business, Health Management, or related field
- 7–10+ years of leadership in operational transformation
- A deep understanding of New Zealand's aged care or health sector
- Proven success in large-scale process improvement and change management
- Expertise in Lean, Six Sigma, and modern performance frameworks
- Cultural competence and commitment to Te Tiriti o Waitangi principles
What We Offer
- A nationwide leadership role with real impact
- The chance to be part of a purpose-led Executive Team
- Collaboration with sector leaders, clinical experts, and visionary thinkers
- Opportunities to innovate, grow, and leave a lasting legacy in aged care
- A values-driven workplace that celebrates diversity, inclusion, and community
Be the Spark That Ignites Smarter Care
If you're excited by the idea of making every process better, every experience smoother, and every outcome stronger, then this is the role for you. We’re not just hiring a leader — we’re looking for a changemaker.
Join Us:
Submit an online application today by selecting the ‘Apply’ link
Heritage Lifecare fosters an environment that celebrates diversity and inclusion. We uphold the principles of Te Tiriti o Waitangi.
Applications will be reviewed as they are received, and interviews may take place prior to the close date.
Applicants must have the legal right to work in New Zealand. Following NZ Immigration requirements, we must first consider candidates that already hold the right to work in NZ for this role. Therefore, we may be unable to support a visa application for this role.
