Application Specialist
At Heritage Lifecare, we believe in a better every day — for our residents, our teams, and our communities.
As one of New Zealand’s largest aged care providers, we care for more than 2,200 residents across our nationwide network, supported by 2,700 dedicated people who bring compassion and excellence to everything they do.
We’re looking for an energetic, proactively minded Applications Specialist who thrives in a fast-paced, people-first environment.
About this role | Mō tēnei tūranga mahi
In our fast-moving aged care environment, reliable systems are vital to support the people who care for our residents.
As an Applications Specialist, you’ll make sure our key business applications run smoothly, stay stable, and keep improving. You’ll handle Level 2/3 support, manage configurations, and deliver small but meaningful enhancements that make everyday work easier
This role suits someone who takes ownership, enjoys problem-solving, and values well-structured, well-documented work. You’ll work closely with the Applications Lead and other teams to resolve incidents, support testing and releases, and keep processes clean and auditable.
This is an on-site role based at our support office, with occasional flexibility by arrangement. Infrequent domestic travel may be required.
Skills & Experience | He pūkenga tou
We’re looking for someone with a strong technical foundation and a service-oriented mindset:
- 2+ years’ experience in application support (SaaS or on-premises), working with ticketing tools and meeting SLAs
- Confident managing configurations, user administration, and data imports/exports
- Hands-on experience with task automation, system integrations, or APIs, including monitoring, error handling, and basic scripting
- Proven ability to prepare and execute test cases and UAT cycles
- Microsoft 365 administration experience, including user and license management, permissions, and basic configuration
- Proficient with the Office suite (Excel, Word, Outlook, Teams) for documentation, analysis, and collaboration
- Strong documentation habits and attention to detail
- Clear communicator who can translate technical issues into plain language
- Builds strong relationships and communicates effectively with internal teams and external vendors
- Proactive, analytical, and self-managing. Takes ownership, solves problems, and delivers without needing close supervision
- Excellent time and priority management, remaining calm and methodical under pressure
- Helpful: ITIL Foundation or equivalent
What we offer our employees | Ngā mea e tukuna ana e tātau
- The opportunity to work within a progressive environment that values respect, care, and safety for residents and staff.
- Ongoing professional development and a supportive, inclusive team culture.
- A role where your technical expertise directly contributes to improving lives.
Welcome to Heritage Lifecare | Nau mai haere mai ki Heritage Lifecare
We recognise the Treaty of Waitangi and its importance to Māori and how it applies to the work at Heritage Lifecare. This includes adhering to the concepts of whanaungatanga, whakapapa, and manaakitanga when dealing with people to foster an environment where everyone can work together with ease and understanding.
How to Apply | Tono mai
Please submit an online application by selecting the Apply link.
We encourage you to apply as soon as possible, as interviews may begin before the closing date.
Applicants must have the legal right to work in New Zealand.
